Blackthorne Products Return Policy

Blackthorne Products is very concerned with our customers' satisfaction.  We try very hard to ship the correct order in a timely manner.  With this in mind, we offer a no questions asked return policy with a three day inspection period.

Goods can be returned by the ORIGINAL PURCHASER within three days of receipt with no questions asked for a full refund of the purchase price (less shipping, labor, special order, and non-certified funds charges) by complying with the following instructions:

1.        The goods must be returned in the same condition that they were received.  Goods cannot be returned if they have been altered or fit in any way.  Check your parts carefully when you receive them, if there is a problem DO NOT ALTER THE PARTS IN ANY WAY!!!  If you do so you will NOT be able to return them.

2.        A Return Number, which can be obtained from Blackthorne Products, must appear on the OUTSIDE of the package in two places (magic marker works best).  If the Return Number is not visible on the outside of the package, the package will be refused.

3.        The customer is responsible for shipping back to Blackthorne Products.  Please ensure that you require an adult signature and that you insure the package for the correct amount.  Blackthorne Products will not be held liable for any return shipping or damage.

4.        A refund check will be mailed or the credit card will be credited for the purchase price of the items.  Shipping and other charges are not refundable.

5.        A copy of the sales receipt must accompany the return.

6.        If a return is requested after the three day inspection period has expired, all of the above points must be followed and there will be a 15% restocking fee.  In no case are returns allowed past 30 days from the date on the receipt.  DO NOT WAIT TO INSPECT YOUR PARTS!!!  If you do not have the mating parts, or if you are not going to be able to fully inspect the parts promptly, do not order until you do. 

7.        Please order your items very carefully, it is your responsibility to order the correct item by item number.  If you are unsure if the items you are ordering will work for your particular application, please email our technical staff before ordering.

8.        It is assumed that you, the customer, have read and understand this return policy.  By placing an order you are bound to the conditions of this policy.

9.    Please ensure that you include a letter that explains what you would like us to do.  Refund?  Replace?  Repair?  You'd be surprised how many times we receive an item with no instructions.

It is our pleasure to supply you the best parts at the best prices with the best service.  To ensure that we can continue to do so, please ensure that you follow these instructions when a return is necessary